FAQ

Frequently Asked
Question?

For the service, you will need to change into our spa clothes so we can get to your neck and shoulders. We recommend wearing a top and pants rather than a romper or jumpsuit, they comfortable, relaxing clothing to help you fully unwind and enjoy your experience.

Save your hair care products – We recommend not washing your hair for at least 48 hours prior to your appointment so we are able to assess your hair and scalp needs before performing our head spa which contains cleansing elements.

We have products that are very suitable for post colouring of the hair, which can ultimately increase shine and longevity of the colour.

However to be safe we highly recommend booking in 2 weeks post colouring, or before your hair colour appointment.

We recommend waiting 2 weeks after having your hair chemically straightened or permed.

Yes, you can record yourself for a few minutes with prior permission! However, we kindly ask that you set your phone to silent mode and refrain from talking, as there may be other clients in the spa room. If possible, please place your phone to the side so you can fully enjoy the experience!

We advise against receiving our treatments for anyone in their third trimester (28 weeks +) as our treatments require you to lay flat for an extended period (60+ minutes), which may cause discomfort for both mother and baby. If you are unsure about anything, for your safety and well-being, we strongly recommend consulting with your GP before proceeding with a booking.

Our services take place with you reclined on your back, on a traditional head spa bed with a pillow for back support, along with a cozy blanket. If you prefer, we also offer a rejuvenation chair for maximum comfort—just let us know!

We accept the following payment methods:

  • Credit and debit cards (Visa, Mastercard, American Express, Discover)
  • Afterpay
  • Zippay
  • PayPal
  • Apple Pay 
  • Cash

Just yourself! Our team will take care of everything you need for your headspa experience.

You can choose between a damp braid or a light blow-dry service after your session is over. We don’t do full blowouts after each service. however we do have options available for you.If you would like to be pampered that little bit extra then we do provide a dry off service as an add-on option that can be booked with the treatment at an additional cost of $25 – $35 depending on your hair length.

If you would like to forego the additional cost we can provide after-care products, dryers and brushes for you to dry and style your own hair.

We offer a 10-minute grace period for all appointments. If you arrive within 10 minutes of your scheduled time, we’ll proceed with your appointment as planned. However, if you are more than 10 minutes late, we may need to reschedule your appointment or place you on a waiting list for the next available time slot to avoid disrupting other clients.

We highly recommend coming in for your head spa appointment in between pull-ups to avoid any damage to your hair and hair extensions.

We want all our clients to have the best possible head spa experience and hair extensions can interfere with our treatments.

Please keep in mind if you wish to proceed with hair extensions we may not be able to preform our massage or use all our scalp tools as intended.

Yes!

We highly encourage males to visit and have a head spa treatment.

Even for bald clients we have a range of products that are suitable for your scalp! Everyone is able to experience the head spa magic

Yes! If you are under 16, your legal guardian will need to give permission and fill out your consultation form on your behalf.

Yes! Gift cards are available to purchase online via our website for an e-voucher option or in spa if you are looking for a physical voucher.

At checkout you’ll have the option to pay with your gift card. it will still ask you for a card to save on file, this is just for security purposes in the case of any no-shows, your card will not be charged if you have entered your gift voucher details.

ZENCROWN Headspa is conveniently located at 90 Woods street, Darwin city,0800

Our serene and welcoming spa is situated in a prime location that is easily accessible from various parts of the city. Whether you are coming in for a quick treatment or spending a leisurely day with us, our location offers the perfect setting for relaxation and rejuvenation. We invite you to visit us and experience our luxurious scalp treatments in a tranquil and comfortable environment designed to enhance your overall well-being.

Booking an appointment at Halotherapy™ Headspa is simple and convenient. Just visit the https://bookings.gettimely.com/hasnaturalcareheadspa/book  on our website to view available times and select the service that best fits your needs.

Alternatively, you can call or text us at 0418448743 to book, or DM us on Instagram.

Our user-friendly online booking system allows you to schedule your appointment with ease, ensuring that you can find a time that works best for you. Whether you are a new client or a returning customer, our website makes the booking process straightforward and hassle-free, so you can focus on enjoying your luxurious scalp treatment.

We are open Monday through Saturday from 10:00 AM to 6:00 PM, and Sunday 10:00 AM to 3:00 PM. providing ample opportunity for you to schedule your treatments before or after work. Whether you prefer weekday appointments or weekend visits, our extensive operating hours ensure that you can find a time that suits you.

If you need assistance or have any questions, our customer service team is here to help. You can reach us by filling out the contact form on our website, where you can provide details about your inquiry or request. Additionally, you can send us a direct message on Instagram, and our responsive team will get back to you promptly.

We are committed to providing excellent customer service and are always available to address your concerns, answer your questions, and ensure that your experience with Zencrow Head Spa is exceptional from start to finish.

Get a Free Deep Conditioning Hair Mask

with your first session by joining our newsletter!

    This form collects your name, email and phone so that we can reach you back.